State Farm® Insurance Agent Jean Wall
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Susan Mullen
April 10, 2025
5
out of
5
rating by Susan Mullen
"I have homeowners' insurance through Ms. Wall's agency. I had water damage to my condo. This was my first time dealing with an insurance claim. I was often confused, and there was a lot that I just did not know. Alexa Gilleland at the agency stayed with me through that confusion. There was a delay with a reimbursement check from the national office for work done by my contractor. Ms. Gilleland dealt with my bank and the national office, and I received the reimbursement. Ms. Gilleland provided excellent service throughout. I am a very satisfied customer, and I would be very glad recommend Ms. Wall's agency."
We responded:
"Thank you, Susan, for sharing your experience! I'm glad to hear that Alexa was able to guide you through the process and resolve the delay with your reimbursement. Your satisfaction is important to us, and it's wonderful to know you would recommend our office. If you have any more questions or need assistance in the future, please feel free to reach out."
Martha VanDeMark
April 3, 2025
5
out of
5
rating by Martha VanDeMark
"Everyone here is very helpful, especially Jean and Alexa! They are responsive a timely manner to my needs, and provide excellent customer service, plus good coverage for the price!"
We responded:
"Thank you, Martha, for your wonderful feedback! I'm glad to hear that you found our team, especially Jean and Alexa, helpful and responsive. It's great to know that you're satisfied with the service and coverage we provide. If you ever have more questions or need assistance, feel free to reach out anytime!"
janice chamberlain
April 3, 2025
5
out of
5
rating by janice chamberlain
"I just moved all my policies to State Farm from another insurer. The process was easy thanks to Kate Dodt. She is knowledgeable, professional, and pleasant to work with. Great experience!"
We responded:
"Thank you, Janice, for sharing your experience! I'm happy to know that Kate made the transition smooth and enjoyable for you. Her expertise and professionalism are truly valued here. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
MICHAEL MILLER
March 4, 2025
5
out of
5
rating by MICHAEL MILLER
"Having great customer service at the Jean Wall State Farm Office! Moved to Jean’s office after 30 years with our previous agent. Mike Miller"
We responded:
"Thank you, Michael, for your wonderful feedback! I'm glad to know that you've had a positive experience with our customer service after making the switch. If you ever have any questions or need assistance, feel free to reach out to our office. We're here to help!"
Valerie Wilkin
March 4, 2025
5
out of
5
rating by Valerie Wilkin
"Amazing team! Quick response to questions. Great customer service!"
We responded:
"Valerie, I'm so happy to hear your positive feedback about our team! We're glad you appreciated the quick responses and great customer service. If you need further assistance, feel free to reach out anytime. Thank you for choosing us!"
Aaron Rhodes
February 28, 2025
5
out of
5
rating by Aaron Rhodes
"Alexa, at State Farm, has been so easy to work with. She's helped me navigate the crazy world of insurance with ease often texting me the answers for quick details. She's also been very accessible to talk on the phone, walking me through the nuances of a claim."
We responded:
"Thank you, Aaron, for sharing your experience! I'm happy to hear that Alexa has been able to assist you so effectively, making the complexities of insurance more manageable. Her dedication to providing quick and accessible support is truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Dorien Bettcher
February 28, 2025
5
out of
5
rating by Dorien Bettcher
"The best insurance company that I have worked with by far. Jean Wall and her team are very quick about getting you the right coverage. Highly recommend"
We responded:
"Thank you, Dorien, for your wonderful feedback! I'm happy to know that you found our team quick and efficient in providing the right coverage. Your recommendation means a lot to us. If you ever need assistance or have questions in the future, feel free to reach out. We're here to help!"
SYLFoundation Washington
February 1, 2025
5
out of
5
rating by SYLFoundation Washington
"Jean and her team are amazing. Have them do a coverage review and make sure that you and your family are properly prepared for any future event. Jean's expertise and advice was critical in showing gaps in coverage that we were unaware of. So grateful for their help."
We responded:
"Thank you so much for your wonderful feedback! I'm glad to know that our team's expertise was helpful in identifying those coverage gaps. It's important to us that you and your family feel prepared and secure. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help!"
Kristian Pura
January 14, 2025
5
out of
5
rating by Kristian Pura
"Statefarm Agent in Covington. Very responsive usually less than 24 hour response time which is very good. Agent also explains very well some options to choose from. Never had to go to office, everything was done virtually. Mitchell Harle of their team provided various options and explained each coverage very well. Onboarding was also seamless. Alexa Gilleland also provided superb back-end support with fast response time. Direct conversation is crucial when it comes to Insurance coverage so I appreciate the on-point information being shared."
We responded:
"Thank you, Kristian, for sharing your positive experience with us! I'm glad to know that our team's responsiveness and virtual services have met your expectations. It's wonderful to hear that Mitchell and Alexa provided clear explanations and support. If you have any further questions or need assistance, feel free to reach out to our office anytime. We're here to help!"
Sanna Miller
January 13, 2025
5
out of
5
rating by Sanna Miller
"We have been very happy with Jean Wall's agency for the 5+ years we have been customers. Alexa was super friendly and helpful for us when we needed to add a new car and make some auto changes and I requested multiple quotes. I super appreciate her patience and fast replies!"
We responded:
"Sanna, thank you for your wonderful feedback! I'm glad to know that our agency has met your expectations over the years. Alexa's friendly and efficient assistance is something we truly value. We're here to help with any future needs or questions you might have!"
Jason Herman
December 5, 2024
5
out of
5
rating by Jason Herman
"Easy to work with. Polite, reliable, and communicative."
We responded:
"Jason, thank you for your wonderful feedback! I'm glad you found our team easy to work with and appreciated our politeness, reliability, and communication. We strive to provide the best service possible and are grateful for your kind words. If you need any further assistance, don't hesitate to reach out!"
Kathleen Williams
November 20, 2024
5
out of
5
rating by Kathleen Williams
"Alexa at Jean Wall’s agency, was such a huge help to me. I needed her to make sure that I had adequate coverage for the HOA’s amendment. She got right on reviewing my coverage, and explained things in a way that I could understand. I appreciate her efforts so much."
We responded:
"Kathleen, thank you for your wonderful review! I'm so glad to hear that Alexa was able to assist you with your HOA coverage needs. It's great to know she provided clear explanations and ensured you had the right coverage. We truly appreciate your kind words and are always here to help with any future needs. - Jean Wall - State Farm Insurance Agent, Covington, WA"
Xu Yang
October 4, 2024
5
out of
5
rating by Xu Yang
"I'm so grateful that my neighbor introduced me to Kate Dodt after I had spent numerous hours with agents at other insurance carriers trying to obtain insurance quotes. I almost gave up! Katt provided top notch service in showing me different options and their impact the very next morning after learning about our current car and home situation the night before. That quick turnaround is incredible and very much appreciated! Kate is very professional, effective and cheerful throughout the entire process. I appreciate the fact that she is able to convey complicated insurance terminologies in a clear and easy to understand manner via email and subsequent phone conversations, which greatly eased my learning curve about different product offerings and their associated impact and allowed me to make an informed decision. With Kate's assistance, I'm able to purchase both car and home insurance that are cheaper and yet with better coverages. Kate is like an angel to me after weeks long headache dealing with insurance renewal and an asset to your team. Highly recommended!!!"
We responded:
"Thank you, Xu, for sharing your experience! I'm glad to hear that Kate was able to assist you so effectively and provide such a quick turnaround on your insurance quotes. It's wonderful that she could make the process clear and manageable for you, especially given the complexities of car and home insurance. Kate's professionalism and cheerful demeanor are indeed valuable to our team. We're grateful for your recommendation and are here for any other insurance needs or questions you might have. - Jean Wall - State Farm Insurance Agent, Covington, WA"
Mike Miller
October 3, 2024
5
out of
5
rating by Mike Miller
"I'm a multi-state property owner with complex insurance needs. I've had the opportunity to use multiple insurance companies over my life, including in WA, CA, etc. Jean Wall and her team are by far the best. Responsive, polite, thoughtful and just plain get the job done. State Farm also has great prices and very competitive products overall. Kate Dodt on her team is also a superstar who I look forward to working with. Keep up the great work team!"
We responded:
"Mike, thank you for your wonderful review! We're glad to hear that our team, especially Kate, has been able to meet your complex insurance needs across multiple states. Your kind words about our responsiveness and competitive products mean a lot to us. We're always here to assist with any future needs or questions you may have. - Jean Wall - State Farm Insurance Agent, Covington, WA"
Jesse Taylor
September 20, 2024
5
out of
5
rating by Jesse Taylor
"Mitchell is extremely responsive and I love that I don't just get some random person every time. Mitchell knows me and my account well. Fantastic customer service. But today, Mitchell was out of the office but I needed something quickly. Hector was there to help me out and get me what I needed in just a few short minutes. Great team you have Jean!"
We responded:
"Hi Jesse! Thank you! We very much appreciate you leaving the fabulous review for Ariel! He is efficient and has quick response to helping our customers like you with auto insurance, renters and home insurance, and life insurance too! With appreciation, Jean"
Jenny Nikolin
September 20, 2024
5
out of
5
rating by Jenny Nikolin
"Alexa was amazing help! Squared everything away fast and easy for us after many attempts prior. Will definitely be calling her again if we have problems or simply need help with insurance."
We responded:
"Jenny, thank you for your wonderful review! I'm glad Alexa was able to assist you quickly and efficiently. We appreciate your trust and look forward to helping you with any future insurance needs. - Jean Wall - State Farm Insurance Agent, Covington, WA"
Vikram Dhot
September 18, 2024
5
out of
5
rating by Vikram Dhot
"She is too good and she had clearly explained Definitely recommended"
We responded:
"Vikram, thank you for your wonderful review! I'm glad we could clearly explain everything and that you feel confident recommending our services. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Jean Wall - State Farm Insurance Agent, Covington, WA"
Mark Perry
September 11, 2024
5
out of
5
rating by Mark Perry
"Hector is very professional and responsive."
We responded:
"Thank you, Mark! I'm glad to hear that Hector provided professional and responsive service. We appreciate your feedback and look forward to assisting you with any future needs. - Jean Wall - State Farm Insurance Agent, Covington, WA"
Ashlyne Baltazar
September 4, 2024
5
out of
5
rating by Ashlyne Baltazar
"Alexa Gilleland was very helpful"
We responded:
"Ashlyne, thank you for your review! I'm glad Alexa was able to assist you. We appreciate your feedback and look forward to helping you with any future needs. - Jean Wall - State Farm Insurance Agent, Covington, WA"
Andrew Acevedo
August 30, 2024
5
out of
5
rating by Andrew Acevedo
"Being in business, I have used several insurance companies/agents. But Jean Walls office has by far been the most professional and helpful. Alexa is who I have had the privilege of being in contact with, and she has been nothing but awesome. She is always super helpful when I need COI's, she gives us the heads up when changes that could affect my policy or bottom line arise, and most of all she is always quick to communicate without leaving me for days on end with no response. If you are looking for an insurance agent that is reliable, I highly recommend contacting this office and ask for Alexa."
We responded:
"Andrew, thank you for your wonderful review! I'm glad to hear that our office has been able to meet your expectations. Alexa is indeed a valuable member of our team, and it's great to know she has been so helpful with your COI needs and keeping you informed about policy changes. We appreciate your recommendation and look forward to continuing to provide you with reliable service. If you have any further questions or need assistance, please don't hesitate to contact us. - Jean Wall - State Farm Insurance Agent, Covington, WA"
John Gage
August 8, 2024
5
out of
5
rating by John Gage
"Worked with Mitchell. Easy and understandable. Very happy with the service."
We responded:
"Hey John, Thanks for the awesome review! I'm really glad Mitchell made everything easy and understandable for you. We're happy you had a great experience with our service. If you need anything else, we're here to help! - Jean Wall - State Farm Insurance Agent, Covington, WA"
Desirae Travis
August 7, 2024
5
out of
5
rating by Desirae Travis
"Kate Dodt was super helpful. We were able to get better coverage AND save money!"
We responded:
"Hey Desirae! So glad to hear Kate was able to help you get better coverage and save money! Thanks for sharing your experience! If you need anything else, we're here for you. - Jean Wall - State Farm Insurance Agent, Covington, WA"
John Brooks
August 1, 2024
5
out of
5
rating by John Brooks
"Kate was a huge help in showing me my options and understanding what the impacts would be. After spending a fair amount of time trying to get educated on my own, I was incredibly grateful for Kate's kind, cheerful, guidance and help understanding something that was pretty complex for me."
We responded:
"Hi John, thanks a lot for your awesome review! I'm really happy to hear that Kate was able to help you understand your options and make things clearer for you. She's definitely a valuable part of our team! If you have any more questions or need further assistance, feel free to reach out anytime. - Jean Wall - State Farm Insurance Agent, Covington, WA"
David Bacsik
July 30, 2024
5
out of
5
rating by David Bacsik
"Alexa Gilleland at this office is the best insurance rep I've worked with. She is so knowledgeable and organized. She was able to sort through my questions, provide balanced advice, and make all the changes I needed in one concise phone call."
We responded:
"Hi David, thanks a lot for your awesome review! I'm so glad to hear that Alexa was able to assist you so effectively. She's truly knowledgeable and organized, and it's great to know she could address all your questions and make the necessary changes in one call. If you need any further assistance, feel free to reach out! - Jean Wall - State Farm Insurance Agent, Covington, WA"
Jessica Clemetson
July 17, 2024
1
out of
5
rating by Jessica Clemetson
"I usually have to call twice (a day apart) to get a return call from an agent, which wouldn't be a big deal but often the person who calls me back can't answer my questions about billing, etc. And I've been trying to get my premiums lowered for nearly a year and they just went up another 25% - which they say is a "state-wide increase" - but I just switched to another provider and saved 40% with the same coverage. Also, their "drive safe and save" car monitor is a bit of a scam, other providers offer the same (or better) discount without big brother watching."
We responded:
"Dear Jessica, it saddens me to hear you have made the decision to insure elsewhere. My insurance also rose 29% as I see day to day the rising cost of fixing cars and medical bills due to bad accidents. State Farm dropped rates dramatically during Covid where we experienced these same percentage decreases. Normally any customer leaving due to price will let us review what the new company has set up. Often they leave off a coverage, or raise deductibles, or cut in half and the average consumer does not realize this. I see that my staff spoke with you and looked at many options to lower cost. We are happy to spend time looking at what is important to you. My team and I don't determine rates but we do provide outstanding service. We hope that we may earn back your business and appreciate the time with our agency. Jean Wall"