State Farm® Insurance Agent Jean Wall
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
sherri mirghavamedin
July 11, 2026
5
out of
5
rating by sherri mirghavamedin
"Emily was absolutely amazing. She went over everything with me. Tried to get me the best price was completely patient. I am in a weird place in my life and I wasn’t very patient and she just hung in there and was absolutely amazing and kind you got a good one"
We responded:
"Sherri, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Alexa cares a lot about our customers."
Bernadette Walker
July 8, 2026
5
out of
5
rating by Bernadette Walker
"I’ve been with Jean Wall State Farm insurance for over 26 years. That in itself says how great Jean and her team are. I recently had to file a claim as a deer ran into my vehicle and ended up totaling it. The situation got complicated with the repair shop and the claims adjuster. Jean Wall and her team stepped up to the plate for me and resolved the issues that were causing the claim not to close. This is the kind of service they provide every day to their clients. Thank you Jean Wall State Farm. Hopefully I’ll have you for another 25 years!"
We responded:
"Bernadette, thank you for your review! We're glad we could help with your claim. Your trust over the past 26 years means a lot to us. We're here for you and look forward to many more years together. Let us know if you need anything else!
#GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
CR Kim
July 6, 2026
5
out of
5
rating by CR Kim
"Excellent customer service."
We responded:
"Thank you for taking the time to leave us a review! I'm happy to hear you had a great experience with our customer service. We're always here to help if you need anything else! #GoodNeighbor #Insurance "
Duane Miller
July 1, 2026
5
out of
5
rating by Duane Miller
"Emily was patient and kind while transferring our coverage to our newer Subaru Forester. we are so grateful!"
We responded:
"Duane, thank you for taking the time to leave us a review! I'm glad we could assist you with transferring your coverage. We appreciate your support. Let us know if we can help with anything else! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Ann- Marie Shanahan
June 25, 2026
5
out of
5
rating by Ann- Marie Shanahan
"Emily and the Covington office are extremely helpful, polite and explain things very well. I give this office 5 stars all the way!!?"
We responded:
"Thank you, Ann-Marie! I'm happy to hear that Emily and our Covington office team were able to assist you so well. We appreciate your kind words and the 5-star rating. Feel free to reach out if you need anything else! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Jeanette DeSteunder
June 19, 2026
5
out of
5
rating by Jeanette DeSteunder
"Jean Wall and her team are absolutely wonderful! They provided multiple options and coverages and ultimately I received far better coverage for less than I was paying before. They are very personable and quick to respond to any questions you may have. They were also able to provide my Dad with a homeowners policy with a great premium on his unique home in the mountains that other carriers were either denying coverage altogether or only offering policies with outrageous premiums. I would encourage everyone to compare their current policies with what Jean Wall and her team can provide.. you will only wish you did it sooner!"
We responded:
"Thank you, Jeanette, for your wonderful review! I'm so happy to hear that you and your dad found the coverage you needed with us. It's great to know that our team's efforts to offer personalized options and quick responses made a difference for you. We appreciate your recommendation and are here if you need anything else! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Robert Sealey
June 18, 2026
5
out of
5
rating by Robert Sealey
"I am getting ready to take my travel trailer camping for the weekend and didn't remember if I had coverage on it. I called and talked to Emily who immediately determined it was not currently covered. She got me taken care of right away and was very professional about it. Great customer service! Thanks Emily!"
We responded:
"Thank you, Robert! It is great that Emily could assist with your travel trailer coverage. We appreciate your feedback. Enjoy your camping trip, and let us know if you need anything else!"
Diane Griffith
June 17, 2026
4
out of
5
rating by Diane Griffith
"Emily from State Farm called me back to see if all had been resolved with my recent car towing experience. I was most pleased for this return call. It really helped. 👌🏻"
We responded:
"Thank you for your review, Diane. I'm glad we could follow up with you and ensure everything was sorted out with your car towing experience. We always aim to provide helpful service. Let us know if we can help with anything else!
#carinsurance #likeagoodneighbor #agentjeanwall"
Erin Miller
June 12, 2026
5
out of
5
rating by Erin Miller
"I have many fantastic experiences to draw from as I write this review. They have taken great care of me for many many years and I'm a customer for life!"
We responded:
"Erin, thank you for your review! We're thrilled to hear about your positive experiences. Let us know if you need anything else!
#GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Anna Kong
June 10, 2026
5
out of
5
rating by Anna Kong
"Emily has provided excellent service and has always been responsive to my questions and concerns.She is very knowledgeable, helpful, and prompt communication."
We responded:
"Anna, thank you for taking the time to leave us a review! I'm glad to know that you've received excellent service and prompt communication from our team. We appreciate your support and are happy to have you with us.
#Insurance #LikeAGoodNeighbor #agentjeanwall"
Isabella R
May 19, 2026
5
out of
5
rating by Isabella R
"I’ve been a client here for about 6 years . Super friendly , helpful and kind staff . Shout out to Sandi Hiller who optimistically helped me with questions about my rates and quotes . Couldn’t ask for better people to help me with my car insurance !"
We responded:
"Thank you for your review, Isabella! I'm so happy to hear about your positive experience with our team. Sandi is indeed a fantastic part of our office, and I'm glad she could assist you with your questions. We appreciate your continued trust over the years. If you ever need anything else, feel free to reach out! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Susan Kaminoff
May 4, 2026
5
out of
5
rating by Susan Kaminoff
"I recently changed insurers for my home and auto policies and by chance was assigned to work with Alexa. I feel very fortunate! Alexa made sure she understood my needs, answered all of my questions, responded promptly to my many calls and sent information in a timely manner. We needed a home inspection and thought it might be a lengthy process, but Alexa arranged it and it was carried out less than a week later. She managed the entire stressful process with grace and efficiency. I was very impressed with Alexa and glad that she's my new agent!"
We responded:
"Thank you, Susan! I'm delighted to hear about your positive experience with Alexa. It's wonderful to know she was able to assist you efficiently and make the process smooth. We're grateful to have her on our team and are happy she's your new agent. If you need anything else, feel free to reach out! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
bryant oh
April 15, 2026
5
out of
5
rating by bryant oh
"I always find the agents from Jean Wall State Farm Insurance helpful when I call in with issues."
We responded:
"Thank you, Bryant! I'm happy to hear that our team has been helpful when you reach out. We’re committed to providing excellent service and support. Let us know if there's anything else we can assist you with! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Charlene Biggar
March 23, 2026
5
out of
5
rating by Charlene Biggar
"Had a bit of trouble figuring out the last step to pairing the beacon. To the rescue, Mitchell! He is so pleasant & personable that it was easy to ask for help. He suggested coming to me! He set up a time & arrived as promised. He had me in business in a short amount of time. I love the fact you get instant attention to your questions without any feeling of being rushed! Thanks Mitchell for your kindness & immediate helpfulness to this senior citizen! Jean Wall State Farm Insurance Agency can take pride to have you on their team!"
We responded:
"Thank you, Charlene! I'm glad to hear that Mitchell was able to assist you so effectively. We truly appreciate your kind words about his service and are proud to have him on our team. It's important to us that you feel supported and never rushed. If you have any more questions or need further assistance, feel free to reach out anytime! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Sherwin Newton
March 5, 2026
5
out of
5
rating by Sherwin Newton
"I finally decided it was time to shop for new insurance and see if I could save some money. Alexa was very helpful and easy to work with; she was quick and responsive to all my questions. The whole process was much easier than I thought it would be to change all my insurance over as I had had home and auto policies and an umbrella policy I needed. In the end I'm saving hundreds per month compared to my previous provider."
We responded:
"Sherwin, thank you for your feedback! I'm glad Alexa was able to assist you effectively and make the transition seamless. It's wonderful to know you're benefiting from your new policies. If there's anything else you need, just let us know! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Grant Z
February 25, 2026
5
out of
5
rating by Grant Z
"Selenne was very helpful figuring out my auto policy"
We responded:
"Thank you for your review, Grant! I'm glad to hear that Selenne was able to assist you with your auto policy. Our team is dedicated to providing helpful and efficient service. If you have any more questions or need further assistance, feel free to reach out anytime! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Rod Mattson
February 25, 2026
5
out of
5
rating by Rod Mattson
"One thing I like best about Jean’s operation is the customer service. No matter who answers the phone, they are pleasant, helpful, and get things done—right away. Any issue I’ve had, they listen carefully and take care of it. Today, Mitchell exceeded expectations by offering to do a couple follow up steps I assumed were on me. He saved me the time I would have spent on it so I could get back to my work. I’m very happy be doing business with the Jean Wall Agency, you should too."
We responded:
"Thank you, Rod, for your wonderful feedback! I'm delighted to hear that our team, especially Mitchell, provided you with such excellent service. We strive to make every interaction as smooth and helpful as possible. If there's anything else we can assist you with, just let us know. Thanks for choosing us! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Brian Williams
February 7, 2026
5
out of
5
rating by Brian Williams
"Now that both my kids graduated it was time to get them set up with life insurance and a plan they could grow into. Brad was awesome and worked with all of us to get the right plan at a great price! Super easy! Thank you, Brad"
We responded:
"Hi Brian. What a nice review! Thank you for allowing Jean Wall State Farm to help you with something so important as the life insurance. #lifehappens"
Ryan Aylward
February 6, 2026
5
out of
5
rating by Ryan Aylward
"Mitchell was great when I reviewed our auto insurance when we purchased another vehicle. Nice, friendly, and easy to talk to without feeling pressured that he was “selling” me anything."
We responded:
"Thank you, Ryan! I'm happy to hear that Mitchell provided such a positive experience while reviewing your insurance. It's important to us that our team is approachable and supportive. If you have any more questions or need assistance in the future, feel free to reach out! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Bakhit McBride
February 6, 2026
5
out of
5
rating by Bakhit McBride
"Jean and her team provide exceptional customer service and competitive rates. She has helped not only me, but several members of my family with our insurance needs, always making the process smooth and easy. Jean even went above and beyond by assisting me with getting a document notarized. I’ve had nothing but positive experiences with the Jean Wall State Farm office and highly recommend them to anyone looking for reliable, trustworthy insurance support."
We responded:
"Thank you, Bakhit! I'm so happy to hear that you and your family have had such positive experiences with our office. It's wonderful to know that our team has been able to assist with your insurance needs and more. We truly appreciate your recommendation and are here whenever you need us. Let us know if there's anything else we can do for you! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Pat Mulvihill
February 4, 2026
5
out of
5
rating by Pat Mulvihill
"ive had great experiences with this agency helpful responsive and knowledgeable. Even when Ive used other insurers they have
been helpful and courteous"
We responded:
"Thank you, Pat! I'm happy to know that you've had such positive experiences with our office. It's wonderful to hear that our team has been helpful and courteous, even when you've explored other options. If you ever need assistance or have questions, feel free to reach out. We're here for you! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Dana Neuts
February 2, 2026
5
out of
5
rating by Dana Neuts
"I have been a customer of Jean Wall State Farm for 3-4 years. I have car and renter's insurance and have found Jean and her team very helpful. I recently purchased life insurance through Brad Rhame, and I couldn't be more pleased. The policy is twice the limit of my previous policy, 8 years later. The premium is only slightly higher. The process was smooth, and Brad was friendly and communicative. I particularly like that Jean and her team are active in the community. I highly recommend them!"
We responded:
"Thank you, Dana, for your feedback! I'm glad to hear Brad was able to help with your life insurance needs. Your recommendation is greatly appreciated. If you need anything else, don't hesitate to reach out! #homeinsurance #likeagoodneighbor #agentjeanwall"
Michael C
January 30, 2026
5
out of
5
rating by Michael C
"Mitchell is hands down one of the best I’ve ever worked with. He’s knowledgeable, patient, and genuinely cares about making sure you’re fully covered. He explains everything clearly, answers questions quickly, and makes what can seem like a stressful process feel easy and straightforward. It’s rare to find someone so professional and personable as him. Highly recommend Mitchell!"
We responded:
"Thank you for your wonderful feedback, Michael! I'm delighted to hear that Mitchell provided such exceptional service. It's great to know he made the process easy and straightforward for you. We appreciate your recommendation and are here for any future needs! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Jana Rhame
January 30, 2026
5
out of
5
rating by Jana Rhame
"State Farm is great! Happily covered with their home, anuto and life policies for 50+ years!"
We responded:
"Thank you, Jana! I'm so happy to know you've been satisfied with our home, auto, and life policies for over 50 years. Your trust means a lot to us. If there's anything you need, feel free to reach out anytime! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"
Tim Rhame
January 30, 2026
5
out of
5
rating by Tim Rhame
"State Farm is the best!!"
We responded:
"Thank you, Tim! I'm happy to know you think so highly of State Farm. Your support means a lot to us. Let us know if there's anything else we can do for you! #GoodNeighbor #Insurance #Statefarm #carinsurance #homeinsurance #likeagoodneighbor #agentjeanwall"